User Agreement & Return Policy

UniqueModz delivers customer value through industry leading products, competitive pricing, timely delivery and post sale support. In order to best serve our customers we have dedicated this page to specifically focus on our user and return policies. Our intent is to be clear on what you can expect from us in the rare case you experience any problems, therefore:

  • We offer a 7 day money back Guarantee on all orders (less shipping costs). This does not include custom orders.
  • If you receive a damaged product or it is not in working condition, please contact us and we will open a claim with the carrier to cover the cost of the order. All products are tested before leaving our facility.
  • If a product is damaged, and the 7 days have elapsed you will be responsible for shipping fees and repair cost. You will be notified by email when we process your return for any cost involved. 
  • All UniqueModz products include a 60 day parts and labor warranty. This does not cover tampered products, shipping fees or any personal damage to the controller or controller parts.
  • Warranty includes the function of the rapid fire chip installed and we will apply our warranty if the rapid fire functionality does not work. 
  • If you place an order for an out of stock item our website will indicate this below the pricing. This order will be filled when the product is available unless otherwise notified.
  • If you order a controller with an add-on mod, this is considered to be a custom order and cannot be returned for a refund.
  • Warranty cannot be added once you receive the product.

  • UniqueModz will not refund any money after the 7 Day Money Back Guarantee.
  • Please allow up to 10 business day's for your order to be assembled. All of our controllers are made to order and quality checked.
  • UniqueModz delivers quality products and guarantees all XBOX controllers are assembled professionally. Our controllers have warranty labels on both the inside and outside therefore, any tampering with these seals immediately voids the warranty. No return or refund will be accepted.
  • It is at the sole discretion of UniqueModz as to what is an acceptable return. All returns are subjected to a 20% restocking fee. The items must not show any signs of wear or abuse.
Controller Repair Cost

Rapid Fire | $20.00 + Shipping Cost

Replace Controller | $50.00 + Shipping Cost

Battery Pack | $10.00 + Shipping Cost

Replace LED's | $4.95 + Shipping Cost

Replace Thumbsticks | $4.95 + Shipping Cost